Once product is received you have 10 days to report any damage or defect. Chair will be replaced or repaired. If returning chair must be in new condition due to FDA guidelines. Customer is responsible for restock fee of 15%and freight cost both ways unless chair is defective. Chairs refused will also be subject to same fees as returned chair. Special build chairs which are non stock chairs are not returnable and cannot be canceled once in production. Standard chair order cancelation fee is $50 provided product has not shipped.